Account terms

Updated 27 September 2026

These terms cover use of the Buddy website, apps and accounts. Questions can be sent to [email protected].

Your account

Use accurate information and an email address you control. Keep your sign-in details private, and contact us if you believe someone else has accessed your account. Only add household information or instructions you are authorised to provide.

Services and payments

Creating an account or submitting an enquiry does not book a visit or create a paid subscription. Availability, the services included, local pricing and payment terms must be confirmed before you purchase. Review the amount, currency and any recurring payment details shown at checkout before paying.

Service-specific cancellation, credit and scheduling terms are provided with your plan or booking. Contact us if those details are unclear before you confirm a purchase.

Worker applications

Anyone can create an account and apply through the team portal. Applications remain pending until Buddy reviews them. Applying does not guarantee approval, employment or work assignments, and does not grant access to customer records or administration features.

Acceptable use

Do not impersonate another person, misuse someone else's information, attempt to access records you are not authorised to see, or interfere with the service. We may restrict access when necessary to investigate misuse or protect users and the service.

Privacy and account closure

Our privacy notice explains how we use information and how to request a copy, correction or deletion. To close an account or resolve an account problem, contact [email protected]. Closing an account does not automatically resolve outstanding bookings or payment obligations; contact us to settle those as well.

Changes and your rights

We may update these terms as Buddy develops. We will publish the current version here and provide further notice where required. Nothing in these terms removes rights you have under applicable law.